Privacy Policy

As soon as you visit one of our websites (www.voltico.nl, www.voltico.eu, www.voltico.be) or contact us, we receive information about you. In this privacy policy, we explain what we do with that information. We always handle your data with care and store it securely.

If you have any questions or would like to know which information we hold about you, please contact us. We may update this privacy policy from time to time. We therefore recommend reviewing it regularly so you remain informed of any changes.

1. When does this privacy policy apply?

This privacy policy applies to all personal data we process and to all domains related to us. It concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers, and business contacts.

Personal data is any data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. For more information about personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

2. Who uses my data?

Voltico BV is responsible for the websites www.voltico.nl, www.voltico.eu, and www.voltico.be and is therefore the organization responsible for the use of your personal data as described in this privacy policy.

Company details:

Voltico BV
Muntplein 10B 1012 WR Amsterdam
Chamber of Commerce (KvK) number: 96534931

3. Whose data do we process?

We process the personal data of everyone who has had contact with us or visited our website. This includes visitors, customers, and contact persons of our partners.

4. How do we obtain your data?

We receive your data directly from you when you:


• visit our website

• create an account

• enter information on our website

• contact us via email, phone, or other means

• give permission for the use of your data through one of our partners

5. What data do we use?

We use the following data:


• Name

• Gender

• Residential or business address

• Shipping address

• Email address

• Phone number

• Payment details

• Job title

• Financial data

• Consumption data (kWh)

• Other business-related data

6. What do we use your data for?

We only use your personal data for purposes we are legally allowed to use it for:


• when you have given us permission to use your personal data

• to provide you with the best possible service as a customer

• to comply with legal obligations, such as tax record-keeping

7. How long do we store your data?

We store your personal data for as long as required by law and as long as necessary for the purpose for which it is used. For example, while you are a customer, we store your data according to the legal retention period of seven years.

After that, we only retain your data for statistical purposes and to handle any complaints or legal matters. If you would like more information about how long specific data is stored, please contact us.

8. With whom do we share your data?

We may share your personal data with third parties only if:


• you have given us permission

• you are a customer of ours

• we are legally required to do so

9. Where do we store your data?

We process and store your data within the European Economic Area (EEA). If you have any questions about this, please feel free to contact us.

10. How secure is your data?

We take extensive organizational and technical measures to protect your data. Our systems and communication channels are secured to prevent unauthorized access. Your data is only used by authorized personnel.

If we share your data with third parties, they are required to handle it with the same level of care. If you suspect misuse, please inform us immediately.

Right to Information

We must clearly explain what we do with your data and what control you have over it. This privacy policy provides that explanation.

Right of Access

You may request access to the data we hold about you at any time.

Right to Rectification

You may request correction of incorrect or incomplete data.

Right to Object

You may object to the processing of your data, especially for direct marketing purposes. You can also unsubscribe from emails and personalized recommendations.

Right to Data Portability

You may request your digital data to transfer it to another organization. Voltico reserves the right to charge administrative fees for this service.

Right to Restriction

You may request that we restrict the use of your data in certain cases.

Right to Be Forgotten

You may request the deletion of all personal data linked to you, unless legal obligations require us to retain certain data (such as the 7-year tax retention period).

Right to File a Complaint

You may file a complaint with our Data Protection Officer or with the Dutch Data Protection Authority. If necessary, you may also take legal action through the court in Voltico BV’s place of business.
How to Submit a Request or Complaint

Send your request or complaint to our Data Protection Officer at:
dpo@voltico.nl

We will respond within 30 days. If your request is complex, this period may be extended to 60 days. We may ask you to verify your identity.

12. Which laws apply?

This privacy policy complies with:


• The General Data Protection Regulation (GDPR)

• Applicable Dutch privacy laws

13. Which cookies do we use?

You can choose which data we may use. If you consent to profile personalization based on browsing behavior, we use cookies to customize your experience.

A cookie is a small text file placed on your device when you visit our website.

We use:

• Functional cookies (sessions & login)

• Anonymized analytical cookies

• Non-anonymized analytical cookies

• Tracking cookies for advertising purposes

Specifically, we use:

• Google Analytics (anonymized)

• Google Analytics

• Meta/Facebook

• Google Ads

14. Questions about this privacy policy?

If you have any questions about this privacy policy, you can contact us at:
dpo@voltico.nl

We are happy to help.