At Voltico, we are building the go-to software and trading platform for emission credits (EREs, successors, and international equivalents) related to electric charging. We are a driven team accelerating the energy transition by making complex processes simple, scalable, and compliant.

Our customers include logistics operators, real estate owners, retailers, and other businesses with charging infrastructure and annual electricity consumption of at least 50 MWh. As we onboard our customers and partners and expand, we are ready to scale our commercial engine.

About the role

We are looking for a proactive Customer Success Manager who supports Voltico’s customers and partners end to end and ensures they capture the full value of their emission credits. You will play a key role within our pioneering scale-up and are responsible for smooth onboarding of new customers, accurate verification of charging data, and high customer satisfaction.

You act as the central point of contact for customers and technical partners throughout the entire journey, from data collection to annual verification and payout of credits. You ensure clear communication between all stakeholders and resolve any issues quickly, enabling customers to move through the process without friction. At the same time, you serve as a trusted sparring partner for both customers and the internal team.

By working closely with our Expansion Lead and technical team, you contribute to the continuous improvement of our processes and services.

Responsibilities

• Guide customers through onboarding and collect and validate the required data for verification

• Build and maintain relationships with customers and technical partners

• Coordinate with technical stakeholders to ensure verification of charging points and on-site generation runs through automated processes

• Act as the primary point of contact for questions, coordination, and support

• Collaborate with the Expansion Lead and support commercial phases where needed

• Explain the emission credit system and inform customers and partners about how the platform works

• Visit customer sites to gather technical data, gain practical insights into charging infrastructure, and coordinate updates

Who we are looking for

Experience

• At least 3 years of experience in an operational, customer-facing B2B role, such as customer success, account management, or customer support

• Affinity with technical domains such as e-mobility, charging infrastructure, solar energy, and battery storage

• Strong communication skills, hands-on mindset, and structured way of working

• Experience using CRM and AI tools to optimise workflows, such as HubSpot

• Experience in a scale-up or fast-growing organisation is a plus

• Fluent in Dutch and professionally proficient in English

Mindset and culture

• Ownership-driven and results-focused

• Pragmatic, sharp, and direct in communication

• Comfortable operating in a fast-moving scale-up with limited legacy

• Curious, eager to learn, and motivated by building something that lasts

• Represents Voltico’s values in customer interactions and collaboration

What we offer

• A commercial role within a fast-growing scale-up in the energy transition

• Attractive compensation

• Full-time employment

• 25 vacation days

• Travel expense reimbursement

• Business eSIM or phone allowance

• Office in the heart of Amsterdam, where we work together at least four days per week to maintain speed, alignment, and momentum

At Voltico, we believe diverse perspectives lead to better decisions and stronger outcomes. If you do not meet every requirement but believe you can make a meaningful impact, we encourage you to apply. Your perspective may be exactly what we need.